Terms & Privacy Policy

Terms of Service

1. Service Agreement

By booking a cleaning service with Maid‑Right, you agree to these terms of service. We provide professional cleaning services for domestic, commercial, and specialist cleaning needs in Melksham and surrounding areas.

2. Booking & Cancellation

Booking: All bookings are confirmed via email or Facebook message. We require at least 24 hours' notice for standard bookings.

Cancellation: Cancellations must be made at least 24 hours before the scheduled service. Late cancellations may incur a cancellation fee of up to 50% of the service cost.

Rescheduling: Services can be rescheduled with at least 24 hours' notice at no charge.

3. Pricing & Payment

Quotes: All quotes are estimates based on the information provided. Final pricing may vary depending on the actual condition and requirements of the property.

Payment: Payment is due upon completion of the service unless otherwise agreed. We accept bank transfer, cash, and other agreed payment methods.

Pricing: Prices are subject to change. Current pricing will be confirmed in your booking confirmation.

4. Access & Keys

You are responsible for providing access to the property. If keys are provided, we will keep them secure and return them upon completion unless ongoing service is arranged. We are not responsible for any loss or damage if keys are lost or stolen outside of our possession.

5. Property Condition

Pre-existing Damage: Please inform us of any pre-existing damage or delicate items before the service begins. We are not responsible for damage to items not disclosed or for wear and tear on extremely worn or damaged surfaces.

Pets: Please inform us of any pets on the property. We reserve the right to refuse or reschedule service if we feel unsafe due to animal behavior.

6. Satisfaction Guarantee

We stand behind our work. If you are not satisfied with any aspect of our service, please contact us within 24 hours at maid--right@outlook.com. We will work with you to make it right, including returning to re-clean specific areas if necessary.

7. Liability & Insurance

Maid‑Right carries public liability insurance. We take every precaution to prevent damage or loss, but we are not liable for:

• Pre-existing damage not disclosed
• Damage to extremely worn or fragile items
• Damage caused by third parties or events outside our control
• Loss of items not reported within 24 hours of service completion

Any claims for damage must be reported within 24 hours of service completion with photographic evidence.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new terms.

Privacy Policy

1. Information We Collect

We collect the following information when you book our services:

• Contact Information: Name, email address, phone number, postal address
• Service Information: Property address, service type, preferred dates, special requirements
• Payment Information: Billing details (processed securely, we do not store payment card details)

2. How We Use Your Information

We use your information to:

• Provide and manage your cleaning services
• Communicate with you about bookings, quotes, and service updates
• Process payments and maintain financial records
• Improve our services and customer experience
• Send occasional service updates or promotions (you can opt out at any time)

3. How We Protect Your Information

We take data security seriously:

• We use secure methods to store and transmit your data
• Access to your information is limited to authorized staff only
• We regularly review our security practices
• We never sell or rent your personal information to third parties

4. Information Sharing

We do not share your personal information with third parties except:

• With your explicit consent
• As required by law or legal process
• With service providers who help us operate our business (e.g., payment processors), under strict confidentiality agreements

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Typically:

• Active customers: Data retained while you use our services
• Inactive customers: Data may be retained for up to 3 years for tax and legal purposes
• Marketing preferences: Retained until you opt out or request deletion

6. Your Rights

Under UK data protection law (GDPR), you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Objection: Object to processing of your data for marketing purposes
• Portability: Request your data in a portable format

To exercise any of these rights, contact us at maid--right@outlook.com.

7. Cookies

This website does not currently use cookies. If we implement cookies in the future, we will update this policy and provide appropriate notice and controls.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Facebook). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to Privacy Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about these terms or our privacy practices, please contact us:

• Email: maid--right@outlook.com
• Facebook: Visit Our Page